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Frequently Asked Questions

Inquiries about disaster

I would like to express my sincere condolences to the victims of Typhoon No. 19 and pray for recovery as soon as possible.

The latest information on transportation from the Tokyo metropolitan area due to the damage of Typhoon No. 19 has been updated by the Yamanashi Tourism Promotion Organization. Please refer to the following URL.
  • Is there a shuttle from the station?

    There is a free transfer from the nearest Isawa Onsen Station or highway bus stop.
    Since this is not a regular service, please let us know Continue reading
  • Is infant charge charged?

    Children of infants (0 to 1 year old) will not be charged at this facility in principle.
    Please be sure to indicate your age and the numberContinue reading

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Please feel free to contact us if you have any questions.


【Reception time】9: 00-19: 00